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General Troubleshooting Tips

This article provides general troubleshooting and QandA tips. If you cannot find the answer you need, please contact us using the chat function in this window.
Written by Maslow Team
Updated 9 months ago

What do I do if customer data isn’t appearing on the therapist app?

  • This might apply to feedback and completed exercises
  • Go to the app settings and click ‘Sync Now’
  • Data is always saved in the back-end. It just needs to be updated

What to do if the app crashes?

  • Note all data is saved in the back-end 
  • If a user is having any issues please refer to speak with the Maslow team
  • maslow.io/whatsapp

For any other issues you or your customers face, speak to us directly or go to 


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